Frequently asked questions

Here are some useful information for new clients.Read them carefully.

1: Why choose us?

    We have more than 20 years experience in packing machinery.

    Professional designing team, mechanical engineers

    Lifelong after-sale service will be offered

 

2: Can we do OEM and customized machines?

    Yes. Just tell us your requests, then we will make your own design.

 

3: How to make inquiry or get prices?

    You can leave messages on our site, or send email to us.

    We are on whatsapp/ line/ skype/ facebook/ linkedin too.

 

4: How to get the machines?

    Usually machines are sent by sea to your seaport.

    If you need them urgently, we can sent by air to your airport too.

    Small items can be sent by DHL/UPS/FEDEX/TNT to your house

 

5: How to pay?

    L/C letter of credit, T/T bank transfer, western union. etc

    If you have alibaba account, you can pay via alibaba trade assurance.

 

6: What’s the payment terms?

A: by Letter of credit or alibaba trade assurance

    They will protect your funds until you get the correct items.

B: by bank transfer

  If shipping by sea, you can pay 30% - 50% deposit. After shipping, you pay the rest.

  If shipping by air, you can pay 30% deposit, after production, we will send videos and pictures of     

  machines, then you pay the rest before shipping.

 

7: What’s our after sale service?

    We offer 1 to 3 years warranty for different machines.

    In warranty, if parts (except accessories) are broken,

 we will send new parts for free and teach you how to replace parts or repair, by video or instruction files.

    After warranty, you can buy parts from us,

    we will teach you to repair too.

    For large machines or packing lines,

    we can send technicians to your factory.


CONTACT US
  • TEL:+86(411) 8684 1539
  • FAX:+86(411) 8684 6757
  • MOBILE:+86 15140601620
  • EMAIL:[email protected]
  • ADD:428 Shandong Rd,Dalian,116091,China
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